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Job Description



BuddyBoss (Rapyd) is looking for an experienced Account Manager to join our company. As an Account Manager, you will be responsible for establishing and maintaining strong relationships with our clients, ensuring their satisfaction with our hosting products and services. You will be the primary point of contact for clients, providing them with information related to our hosting solutions and services solutions, troubleshooting issues, and coordinating with internal teams to deliver exceptional customer service.



Responsibilities



Communicating the benefits of our cloud-based hosting solutions to clients, showing how they can improve their business operations.
Partner with various functional teams in responding to questions on data reporting, key business metrics, preparing ad-hoc analyses, pulling supporting data, etc.
Leverage various types of data (sales, marketing, customer, etc.) and follow analytical best practices to deliver accurate, timely, and unbiased view of performance.
Establish and maintain strong relationships with clients to ensure their satisfaction with our hosting products and services.
Act as the primary point of contact for clients, addressing all inquiries from clients in a timely and effective manner.
Understand client's needs and business objectives, and develop plans to exceed them
Manage a team of client service representatives, ensure they are executing their job duties effectively
Provide regular reports on client performance, work with senior management to develop strategies for growth
Analyze customer data to identify strengths and opportunities for improvement
Work with the clients to develop and execute on strategies that increase revenue and engagement
Collaborate with internal teams to track and manage client issues, support solutions, and ensure effective communication with clients
Manage contract renewal processes
Upsell and cross sell pre existing customers
Meet with customers to identify additional needs
Advise on rules of engagement and contract processes.
Develop and maintain data models to analyze key business decisions.
Work across a mix of proactive projects and reactive support for business stakeholders in Marketing & Sales
Revenue enablement process enhancements.


Relevant experience and abilities



Previous experience as an account manager in a cloud-based hosting solution company
Experience selling cloud hosting solutions at a technology company
Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.
Excellent communication and interpersonal skills
Strong knowledge of cloud technology and ability to communicate technical information
Strong analytical and problem-solving skills to identify and solve client issues
High level of attention to detail and strong organizational skills
Ability to work well under pressure and meet deadlines
High level of proficiency in English - written and spoken
Excellent critical thinking skills that allow you to assess opportunities for process improvement.
Ability to succeed and embody a growth mindset in a deadline-oriented, fast-paced environment
Strong attention to detail plus the ability to quickly adapt to changing requirements and opportunities with frequently changing priorities
Must be a self-starter with strong organization skills
Reference : Account Manager - Hosting jobs

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Published at 21-06-2023
Viewed: 75 times