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This is the perfect opportunity for a student, a stay-at-home parent, or anyone looking to earn an income while working around your schedule and activities!


General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions,
handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures (when necessary)

Education and Experience

High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment is helpful
Good data entry and typing skills

Key Competencies

Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Able to work with little supervision
Able to work a minimum of 15 hours per week (some weekend hours may be required)
Must be able to maintain good Commitment Adherence (attendance) above 90%
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Resilience

Reference : Remote Customer Service Representative jobs

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Published at 05-08-2023
Viewed: 69 times