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How it works with J&M Business Solutions LLC

J&M Business Solutions LLC is happy to announce a new job portal we have partnered with in order to provide more roles to get you matched and working faster. For these roles they are all IT, Technology, Networking, Design, & Engineering roles through-out the USA.

J&M Business Solutions LLC hiring process...

1. Candidates apply, and I review resume and application through job boards.

2. Once reviewed if you qualify based on your resume, I will send an email with a link to fill out a form to get you qualified for the role.

Once you fill out the form and it comes back, I then review the form and if you qualify, I will send you a link to complete a one-way interview. This one-way interview will be you reading questions off the screen and then recording your answers to those questions on video.

3. Once I receive the interview I will then review and get you submitted to the correct client.

4. If the client doesn't want to move forward or if you do not pass the interview stage you will then receive an application status email from us here at J&M Business Solutions LLC, letting you know that we could not move forward.

However, I will hold your application up to a year and if any other roles fit your skill set, I will reach out again.

I thank you for your interest in working with me and look forward in assisting you in your career path.

qualifications
required
Bachelor's degree or higher

Behavioral Health (3+ years)

Organizational Development (3+ years)

Leadership Experience in Healthcare (3+ years)

Business Development (3+ years)

3+ years' experience in any of the following:

Microsoft Office

Customer Relationship Management (CRM)

preferred
Describe any experience you have working with a start-up in the healthcare arena.

Why do you think you would be a good fit for this position?

Describe your field experience working with individuals living with SMI.

overview
Our organization is changing the way individuals living with Serious Mental Illness (SMI) get care – by putting them at the center of everything we do. Our peer led model aims to build trust with these individuals, many of whom have been underserved, stigmatized, deprioritized and have very often lost trust in the systems intended to serve them. Our holistic approach includes partnering with our team of peer recovery specialists, licensed social workers and nurse practitioners, and focuses on meeting them where they are and walking with them side by side, as a trusted guide, partner, and first call, on their journeys to wellness.

Our aim is to not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.

We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a supportive culture that prioritizes learning, creativity, and fun.

The Director, Community Operations is responsible for the operation of our company’s market-level field-based staff, ensuring consistent, scalable, person-centric approaches by the field teams across the market. The Director, Community Operations will ensure our company’s teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. Furthermore, the Director, Community Operations will support the General Manager and Head of Operations in developing our company’s long-term strategy by sharing and adopting best practices for successful execution. We are looking for a candidate motivated in building an operation from the ground up, with a passion for - and preferred personal experience with - helping one of the most underserved populations.

As Director, Community Operations, you will:
- Ensure the seamless execution of our company’s operational and strategic plans, including adapting practices as the business evolves
- Lead, motivate, and inspire field teams of peers, social workers, and clinicians deeply dedicated to our company’s mission
- Expand local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers
- Manage and track performance to KPIs, effectively coaching field-based staff
- Communicate key information, progress, and pain points to both internal staff and external partners
- Drive revenue generation and business development efforts
- Lead recruitment of field-based staff in collaboration with the Human Resources team and GM
- Report directly to the GM and collaborate with other Directors, Community Operations to share best practices

You will be a good fit if you have:
- Exceptional interpersonal and communication skills, especially in working collaboratively with field-based staff and local providers
- Ability to communicate a “win-win” value proposition to community partners
- Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
- Strong management and supervisory skills, including organizing and leading initiatives
- Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members
- Openness in sharing best practices and challenges with operational leadership team, including additional Directors, Community Operations
- Proficiency with Microsoft Office suite and Client Relationship Management (CRM) programs

The experience you bring to this role includes:
- Prior operational leadership experience in a healthcare-focused business (preferably leading field-based teams or multi-site operations)
- Direct field experience working with individuals living with SMI
- Preferred experience in an early-stage or growth company
- Bachelor’s and/or master’s degree

This is a full-time, exempt, salaried position reporting to the Director, Community Operations. Our company cares deeply about ensuring pay equity with every team member who joins.

Benefits:
For Full Time employees, our compensation package includes base, equity and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, or a supportive culture.

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to getting to know you.

Unfortunately, we are not able to offer sponsorship at this time.

Firsthand is a Mental Health Care company that is changing the way individuals living with Serious Mental Illness (SMI) get care. They believe firsthand experience with serious mental illness should be valued more.

Their Mission:
To build and scale a world-class team dedicated to delivering life-changing outcomes to individuals with serious mental and physical illnesses.

Their Vision:
Our vision is a world where individuals with serious mental and physical illnesses live their best possible lives.

Reference : Director Of Community Operations jobs

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Published at 10-08-2023
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