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Customer Service Representative
at Tek Experts in Colorado
Job Responsibilities:
Serve as a single point of contact for customers, gathering information needed to resolve
cases, setting expectations, and delivering guidance on resolutions while a technical team
works to resolve critical system issues.
Assign appropriate severity level, category, priority, and team to each incident.
Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately
and timely, proactively following up and engaging with the customer.
Collaborate and seek guidance from technical engineers, subject matter experts, and other
team members to validate your approach, escalating to higher-level technical support as
needed.
Maintain documentation for all cases, including queries, process steps, resolutions
consistent with commitments, and prescribed protocols, always protecting confidential and
sensitive information.
What We Offer:
Medical, dental, and vision benefits, legal coverage benefits, Employee Assistance Program,
and pet insurance
Recurring bonus opportunities for performance and referrals depending on performance.
Opportunities to earn industry-recognized certifications in more than 1,500 courses.
A culture dedicated to promoting from within
Reference : Customer Service Representative jobs
Reference : Customer Service Representative jobs
Published at 19-09-2023
Viewed: 50 times
Viewed: 50 times