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Candidates must commute to the Minneapolis office Tuesdays and Wednesdays starting at the end of October

Education:
Bachelors Degree

Duties:
Assist customers with accounts receivable activity inquiries.
Managed inbound call queues and emailed support cases.
Enroll customers in automatic payment portal processing and one-time payments.
Review sales order forms, billing and payment history, and internal support cases.
Update customer demographic changes and invoice delivery methods.
Deliver ACH enrollment and W-9 forms per customer request.
Troubleshoot issues, escalate where needed, and follow up promptly to ensure client expectations are exceeded.
Advocate customer needs/issues cross-departmentally.
Maintain compliance with client's policies, procedures, and mission statement.
Adhere to all confidentiality and HIPAA requirements as outlined within Client's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.

Skills:
Minimum of 1 year of customer service experience.
Minimum of 1 year of experience with Microsoft Office Suite.
Minimum of 1 year of experience of call center experience.
Prefer experience with Great Plains and Clients.
Prefer accounts receivable experience.
Prefer collections experience.

Education:
Associate degree in accounting, finance, or business administration or equivalent experience required
Sedentary work (i.e. sitting for long periods of time).
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force;
Frequently or constantly lift, carry push, pull, or otherwise move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel for this position will include less than 5% locally usually for training purposes.
Reference : Accounts Receivable Specialist jobs

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Published at 08-11-2023
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