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The Eligibility Specialist is responsible for gathering information related to applications and changed for various public assistance programs in the State eligibility system ensuring that client service issues are resolved in a timely manner and in accordance with FSSA policies and procedures. Additionally, the Eligibility Specialist is responsible for handling inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community. 

Location and Training:

Location: Onsite - South Bent, IN
Work Hours: 8-4:30 M-F local time
Training length: 9 weeks followed by a nesting period, generally 1 month
Training Attendance: Attendance is mandatory for the full 9 weeks (you will receive paid holidays for Christmas and New Year's, but must commit to training on any non-company holiday.
Class Start: 12/15/23

Essential Duties and Responsibilities:

- Maintain an understanding of the Enrollment and Eligibility processes and policies
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Research case identity from account records and link documents to account records
- Verify information from scanned images is entered correctly and make necessary changes
- Accurately data enter all appropriate information in a timely manner
- Determine best path for document problem resolution and escalate to the Research team when necessary
- Identify risk and escalate to management. Route technical issues to management
- Research consumer information by utilizing multiple computer programs
- Generate follow up correspondence to consumers regarding missing or incomplete information
- Maintain accurate and timely case notes on all consumer contacts and document activities
- Work with consumers on a regular basis to maintain program services and eligibility

Minimum Requirements:

- High School diploma or equivalent with 0 - 2 years of experience
Reference : Customer Service Rep (Eligibility Specialist) ONSITE jobs

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Published at 08-11-2023
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