Full-time Customer Experience Assistant, Sales

at Ignite Recruitment in Michigan

Customer Experience Assistant, Sales – Detroit, MI

A leading e-commerce company specializing in jewelry is looking for a Customer experience Assistant with exceptional customer service skills

The Customer Experience Sales Assistants provide an exceptional experience for customers. As a Customer Experience Sales Assistant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

The ideal candidate will be able to work  a full-time schedule that includes weekend days. This role is in-person at our Palo Alto showroom location, which is open from 10 am - 7pm.

What you’ll do: 

Guide customers to purchase via in-person and virtual appointments, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. 
Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. 
Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.  
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Salary $50k per year plus benefits, Equity compensation, a $1000 signing bonus with first paycheck, medical, dental, vision insurance,401k match, Paid PTO, uncapped sales incentive program and much more

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Published at 09-06-2022
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