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Role Overview:
As a Customer Service Agent at Konscious, you will handle customer inquiries, disputes, and various issues to ensure customer satisfaction.

Responsibilities:
- Respond to customer inquiries and disputes promptly and professionally via Zendesk ticket system.
- Address and resolve various customer issues, including shipment delays, returns, refunds, and other order-related concerns.
- Communicate effectively with customers to ensure their satisfaction and provide appropriate solutions to their concerns.
- Follow guidelines and directions provided by the management to maintain consistency in customer service.
- Document and log every customer interaction in the CRMs and/or forms
- Utilize Slack, Shopify, Zendesk and other platforms to efficiently manage customer interactions.
- Perform additional role - related responsibilities as required.

Requirements:
- Proven experience in customer service with a track record of delivering exceptional support
- Proficient in using Zendesk, Shopify, and Slack platforms
- Strong command of the English language, both written and verbal
- Professional demeanor with excellent communication and interpersonal skills
- Punctual and reliable, able to adhere to assigned schedules and meet deadlines
- Demonstrates strong work ethics and can work independently or as part of a team
Reference : BILINGUAL (English & Spanish) Customer Service Agent jobs

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Published at 25-04-2024
Viewed: 58 times